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Things have moved
fast in the last couple of years and the world wide web is now an
extremely crowded medium. Among the millions of web sites available
for viewing the majority are very difficult, if not impossible,
to find. Previously benevolent portals and search engines are now
charging site owners for an appearance on their pages and the original
'free-for-all' concept of the internet is disappearing beneath the
aggression of commercialism.
This is not
all necessarily bad and commercial reality has caused much needed
consolidation in the area of search portals with many of the lesser,
but very useful, search engines being swallowed up by larger concerns.
Not only are there now fewer influential search engines but those
that remain are sharing more of their source material. All this
is of great benefit to those who seek for information on the internet
- there are less places in which to look which makes the chances
of finding things easier. As industry standards evolve, it is also
helpful for those of us that make a living out of promoting other
people's web sites - it reduces the possibilities.
In consequence,
the role of the online internet marketing specialist has changed
enormously. It is no longer just a game of 'cat and mouse' between
us and the search engines. Whereas three years ago it might have
been sufficient to guess the algorithms used by the search engines
and submit a handful of pages, nowadays the internet marketing mix
has to be carefully targeted using a variety of methods to encourage
the right sort of traffic in order to ensure a site's success.
Before considering
any sort of on-line promotional exercise it's vital to know the
purpose of the web site, its targeted visitors and what role it
will fulfil in the overall marketing strategy. It is important that
the web site builder is involved in the discussion so that any potential
pitfalls on the technical side can be avoided or rectified early
on. Once an overall view has been formed it will be possible to
start to consider each of the many routes available and to build
the site accordingly. If the collection of information is essential
to the success of the venture, then pages will be configured to
seduce the visitor into parting with an email or physical address.
If on-line purchase is the ultimate goal, then the navigation must
lead seamlessly through the processes to the point of sale. It is
far easier to consider all these aspects before one jot of code
is written than to go back and unpick a completed web site and redesign
it later on.
Optimisation
of the site to make it friendly to search engines is of primary
importance with 75% of people still using this method to locate
information. It's a technical matter and may involve tweaking some
of the site's structure to give it the best chance. Similar attention
to researching and selecting key search words will also pay dividends.
At this point in the exercise it is often beneficial to analyse
competitors' sites. Monitoring competitive web sites for content,
navigation ease, loading times and updating frequencies provides
an insight into market trends and may provide some valuable pointers
to the most effective strategies.
Another analytical
tool which can be used to extremely good effect is traffic monitoring.
Very few web site owners actually understand the patterns produced
in great profusion by web site monitoring software. One of the first
steps in driving new traffic to a web site is to understand who
are the current visitors, when they visit and how they navigate
the site. There are lots of inexpensive packages on the market to
provide the figures, but the real benefit comes from understanding
how they relate to the site. This really is a job for a specialist.
Most people
understand the power of a top brand domain name and that these can
be a powerful marketing tool in their own right. Appropriate web
site addresses are however often purchased and then not exploited.
With a little bit of technical know-how different web addresses
can be set up to point to specific pages or areas within a site
or used for niche marketing exercises or to provide unique campaign
monitoring.
The internet
is ideally suited to micro branding exercises and in many ways favours
a niche marketing approach. Niche brands can easily and inexpensively
be presented in different ways, enabling all elements of the on-line
marketing programme to operate in their favour. Where it may not
have been cost effective to produce a different brochure for a particular
product, producing a separate web page will incur minimal costs.
Coupled with monitoring and possibly data collection it is possible
to manage customer relationships for a niche market in a way that
was hitherto impossible.
Although the
importance of search engines has in no way diminished, the practice
of charging either for processing submissions or the provision of
prominent links is on the increase. "Pay per click" is
rapidly becoming one of the most effective ways to reach a specific
target audience. Nowadays it's necessary to keep a close watch on
the portals because new paid-for opportunities are materialising
every day.
A very strong
on-line promotion tool used in the US is now becoming increasingly
exploited here: affiliate marketing. The opportunities for affiliate
marketing in the UK are increasing but caution is needed in this
area. No-one wants to find they've become affiliated to a loser
so it is advisable to seek professional advice before embarking
on integration with third party products.
Contact list
management has become one the most effective ways to contact prospective
and existing customers. Customer relationship marketing sits very
well with the medium of the internet. People rarely buy on their
first visit to a site but their initial interest provides the ideal
vehicle for data collection. Subsequent emailed reminders of the
web site's presence - perhaps with the inducement of special offers
- serve to seduce the visitor back, time and time again.
For those seeking
international business the importance of a multi-lingual web site
cannot be emphasised too much. But not only should the site contents
be in the languages of the target countries, so also should all
the vital information: title, description, meta tags, alt tags,
etc. What's more the site should be submitted to those search engines
most used within the target countries. The quality of translation
is most important because obviously customers will feel most 'at
home' with a site which is well-written in their mother tongue.
Another important point to bear in mind when considering translation
particularly of the title, description and meta tags is that misuse
of just one character here may invalidate a site from being ranked
in a particular category.
Much was made
of the power of banner advertising in the early days of the commercial
internet. Although its efficacy has declined recently there is no
doubt that with strong brand management and perhaps combined with
affiliate marketing, there is still a role for the banner ad within
the total on-line marketing mix.
One of the most
under-utilised but extremely powerful methods to improve web presence
is link management. Where suppliers or customers can oblige with
a reciprocal link it makes sense to design the site to accommodate
this facility. Links help build the usability of the web and strengthen
relationships with commercial partners. The quality of links can
also have a real effect on the status of the web site as viewed
by search engines - the more links to a site, the higher its credibility
and therefore ranking. Whether link exchange is used or not, monitoring
of links is something which all web site managers should carry out
on a regular basis in case any undesirable associations have been
made.
Even when all
the above issues have been considered, the appropriate ones executed,
and traffic should be pouring into the web site there's still one
thing which can kill all marketing efforts. If the site is 'down'
no-one can see it so a reliable hosting company is a vital. There
are lots of companies who will monitor your site on a very regular
basis and provide you with information on 'down time' and download
times. Similarly broken internal and external links will do nothing
to please the visitor, so regular link monitoring is also essential.
With such a
wide variety of channels for on-line marketing even though the web
is crowded, there is still plenty of potential for channelling traffic
to a site. But the internet is a fast moving medium and what works
well today may not work well in a month or even a week's time. Keeping
up with the internet is now a full-time job, so for those who mean
real internet business professional on-line marketing services are
vital.
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